Get easy-to-understand answers to frequently asked questions about Tintex products, shipping, stores, dyeing techniques and solutions to dyeing problems. Find more information about our different free shipping options, standard flat rates per province/state and more. If you don't see your question here contact us.
TINTEX PRODUCT FAQ
- What is TINTEX?
- When do I use TINTEX COLOUR REMOVER?
- What is WHITEX WONDER WHITENER?
- What should I know before I start?
- Can fabric dye be mixed to create different colours?
- How do I make pastel or lighter colours?
- Can a dark colour be dyed white or is there a white dye available?
- Is an all-purpose dye safe to use in my home and greener than other dyes?
- What is the shelf life of your dye?
- Do you still make______ or sell discontinued colours?
- Can I still order 5-Pound pails?
TINTEX SHIPPING & STORES
- Update: new storewide order minimums may effect your checkout
- Where do you ship Tintex?
- How long will my order take to get to my home in Canada or The USA?
- I have a question about my order shipping status, what do I do?
- Does the online store have free shipping?
- Why is adding my phone number to the order important?
- Can I pay extra to have my order delivered faster ex: 1-day delivery?
- Can I pick-up my order at your warehouse?
- What happens if I miss the delivery person?
- Why must I order so much?
- Can I add to an order that I already placed online?
- Can I change the products after my order has already been processed?
- Where can I buy Tintex at retail stores?
DYEING PROBLEM FAQ
- Fabric Dyeing Tips
- Why did the colour turn out much lighter than I wanted?
- Why does my dyed fabric look blotchy, uneven or have tiny specks of other colours showing through?
- Will using fabric dye help cover a bleach mark on my fabric?
- Will using fabric dye help me cover a fabric stain?
- How do I make the colour darker or brighter?
DYEING TECHNIQUES FAQ
- What is the best water temperature to use for Tintex Fabric Dye?
- Which fabrics will Tintex Fabric Dye work best on?
- How much Tintex Fabric Dye do I need to use?
- Can I dye an item without using Colour Remover first?
- How do I dye wool, cashmere or delicate items that are prone to shrinking?
- Can I dye a printed material with Tintex Fabric Dye?
- Do I need to add salt, soap or vinegar to the dye powder?
- Do I have to manually squeeze water out when I dye with a top loading washing machine?
TINTEX PRODUCT INSTRUCTIONS
- Are there online box instructions for using Tintex Fabric Dye, Colour Remover & Whitex Wonder Whitener?